Student Virtual Support Center




“Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web and that they can contribute to the Web.” (Web Accessibility Initiative). Federal websites must meet the requirements of Section 508 of the Rehabilitation Act that provides standards for Internet accessibility.

Active Learning
Refers to a learner’s involvement in the process of one’s own learning, made possible by frequent opportunities for interaction and feedback with the instructor, materials, and other learners.

The Americans with Disabilities Act of 1990 requires schools, universities, businesses, and agencies to supply reasonable accommodations to individuals with disabilities to ensure equate l access to services and programs. (UT Student Disability Services)

Academic Year
Academic Year means the duration of twelve months (a year). Each academic year comprises of two semesters

Rapid display of a sequence of images to create an illusion of movement.

Application Sharing
In [email protected] (Zoom), a function that allows moderators or participants to share applications (e.g., websites, Excel files, and Microsoft Word documents).

Archived Recording
In [email protected] (Zoom), a stored recording of a live online session that can be accessed by learners and instructors once a class session is over.

Time-delayed communication that occurs when communicators are not in the same time and place.



Blended (Hybrid) Learning
Blended (Hybrid) Learning is a teaching and learning approach that demonstrates a blend of different methods/modes, technologies, and resources to improve student learning. Some forms of blended learning consist of flipped classroom, online interaction followed by face-to-face teaching, online learning supplemented by practical in designated premises.

Contracted form of “weblog,” it’s an online chronological collection of personal commentary and links (EDUCAUSE). The [email protected] (Canvas) assignment feature can be used for individual and group blog writing assignments (e.g., student and instructor journals).

Breakout Rooms
In [email protected] (Zoom), a feature that allows the instructor to put students into small groups for real-time two-way audio conversations.



Credit Hour
Credit Hour means 12.5 hours taught material in a semester or 37.5 hours of lab work or equivalent practical work per semester or the equivalent number of hours.

Canvas/[email protected]
Canvas is the University of Tennessee-Knoxville’s learning management system. [email protected] is the university-branded name.

Chat, a.k.a., Instant Me
An online conversation tool in which participants send real-time text messages to one another via a computer.

A student learning and collaborative space in UT’s Hodges library that provides OIT and library services driven by student needs. The Commons website.



A degree means a degree indicated under the Act of the university

Discussion Board
An asynchronous online communication tool by which participants can post items (e.g., video, text, photos) and respond to other posts.

Distance Education
A method of offering learning resources and education to students at a distance, which may or may not include online learning methods, conferencing, satellite centers, etc., without a required face-to-face format.

Directorate of Quality Enhancement (DQE)
Directorate of Quality Enhancement (DQE) means a center/ directorate established by Higher Educational Institute (HEI) offering program in distance mode for certifying the quality in compliance with the guidelines as specified by Quality Assurance Manual HEC and Distance Education Regulations (Annexure I).



e-Learning is an umbrella term that refers to the use of any digital device for teaching and learning especially for delivery or accessing of content. Thus e-Learning can take place with or without any reference to a network or connectivity.

Examination Centre
Examination Centre means a platform where examinations are conducted for the students and have required infrastructure and workforce for execution of examinations with full integrity and sanctity 

The extent to which a learner is involved in the learning at hand, promoted through problem-based learning, project-based learning, opportunities for reflection, feedback, and interaction with other learners.



A social networking website where users can create personal profiles; communicate with friends; create groups; and share messages, photos, and other media; and use various web applications. Facebook website.

As used in [email protected] (Zoom), a method used by instructors to get quick responses from participants by using the polling buttons, chat, or audio.

The design and appearance of a document (e.g., text size, font type, spacing).

Formative Evaluation
Assessment of the effectiveness and efficiency of a course, so that information gained can be used to make changes and improvements to the course.



Hybrid/Blended Courses
Courses that offer online learning materials and resources in asynchronous and/or asynchronous format as well as learning that occurs in a traditional face-to-face format.

Higher Education
Higher Education means education instructed by any means/systems after twelve years/higher secondary school certificate (HSSC) of education/learning leading to the award of a Degree or Certificate or Diploma or Postgraduate Diploma

Higher Educational Institution (HEI) 
Higher Educational Institution (HEI) means a university or an institution considered to be a university (Public or Private) covered under the HEC’s Act, which is teaching by conducting traditional classes or through ODL systems, higher education or research therein

Text or image on any web page or online document that, when clicked, causes related information to be displayed.



Information and Communication Technologies (ICT

Information and Communication Technologies (ICT) refer to a range of technologies and tools used to create, collate and communicate information and knowledge.

Instant Messenger/IM, a.k.a., Chat

An online conversation tool in which participants send real-time text messages to one another via a computer.



Learning Object
Any entity, digital or non-digital, that can be used, re-used, or referenced during technology supported learning.

Learning Management System (LMS)
Learning Management System (LMS) refers to a course management system or virtual learning environment, is a web-based software system that assists teachers to manage courses and deliver lessons online. It helps in administration, tracking and reporting of the learning process.

Learning Consortium at UTK
A group of UTK faculty, students, and administrators who meet regularly to discuss issues related to teaching and learning.



Massive Open Online Course (MOOC)
Massive Open Online Course (MOOC) is an online course available for large enrolment on the open web, where open largely refers to open registration, and not necessarily courses in the open license.



An online platform that allows people and organizations to create their own custom social networks. Ning website.


Open Educational Resources (OER)
Open Educational Resources (OER) is “teaching, learning, and research materials in any medium, digital or otherwise, that reside in the public domain or offered under an open license that permits no-cost access, use, adaptation and redistribution by others with no or limited restrictions. Open licensing is built within the existing framework of intellectual property rights as defined by relevant international conventions and respects the authorship of the work” (OER Paris Declaration 2012).

Open Distance Learning (ODL)
Open Distance Learning (ODL) refers to a system of teaching and learning characterized by separation of teacher and learner in time or place; uses multiple media for delivery of instruction; involves two-way communication and occasional face-to-face meeting for tutorials and learner-learner interaction.

Online Learning
Online Learning is e-Learning with a mandatory involvement of a digital network which a learner needs to access at least part of the learning materials and services. Online learning refers to network-enabled teaching and learning that allows the learner to have increased interaction with content, teacher, and other learners.

UT Office of Information Technology. OIT website.

Online Course/Learning
A course that is delivered via the internet and is comprised of instructional materials designed and developed to be student-centered and uses a variety of tools and techniques to facilitate communication and convey the subject matter.



Personal Computer. Usually refers to a computer using Windows software.

Program means a study leading to the award of any Certificate or Diploma or Degree.

Persistent Link
A permanent link to an article in a library database, as opposed to a link that is generated for a single session.

A series of recorded audio or audiovisual files that are released episodically and can be downloaded to a computer or mobile device.

Prospectus means any publication, whether in print or otherwise, issued for providing unbiased and clear information, related to an HEI and program, to the public (including those pursuing admission in such HEIs) by the management of such or any authority or person authorized by such HEIS.



The act of thoughtfully considering new information and making connections between what is already known and what is being learned.

A scoring scale used to assess student performance along with a task-specific set of criteria. More information.



Student Information System:
Student Information System: A Student Information System (SIS) shall be sourced/developed/customized for the storage and management of student records. The SIS shall be linked with main Web Portal and LMS of the HEI. The SIS shall manage the student information on the main Web Portal including admission records, result in history, roll no. slips and other institution-related activities. The integration with LMS shall facilitate the efficient data transfer from SIS to LMS. It may enable the automatic creation of LMS shells once the admission confirmation is notified by the SIS.

Self-Learning material (SLM)
Self-Learning material (SLM) implies and comprises the course material, in any form, which is inter alia clear, independent, self-motivated, enabling a student to achieve the specified level of learning in the course of study, but does not include textbooks or guide-books

An Internet and videophone service that enables two-way audio and video between users. Can be useful for extending office hours or making connections with students in a distance environment. Skype website.

Skype for Business
A collaboration tool for instant messaging (IM), voice or video calls, and online meetings. Skype for Business at UTK.

Social Networking Service
Social networking services are online services, platforms, or sites that focus on facilitating the building of social networks or social relations among people who share, for example, interests, activities, or backgrounds. Facebook is an example of a social networking service.

Streamed Media Content
Data, delivered from a server to a host, that represents information that must be delivered in real time. This could be video, audio, graphics, slideshows, web tours, combinations of these, or any other real time.

Student Disability Services (SDS)
A UT department that provides accommodations, services, and awareness to the University of Tennessee students, the overall campus community, and the general public. Student Disability Services website.

Studio, The
A UT Libraries multimedia production lab. Open to UT students, staff, and faculty, the Studio provides media equipment, computers, software, and consultation services to assist users in the creation of multimedia-enhanced educational products. The Studio website.

Type of communication that occurs when participants, located in different places, are able to communicate in real time, for example, through text-based chat or two-way audio/video tools.



Teaching & Learning Innovation (TLI)
Teaching & Learning Innovation engages faculty in the creation and implementation of educational experiences and environments that are transformative, innovative, inclusive, and outcomes-focused. Teaching & Learning Innovation website.

Two-Way Audio-Video
Two-way real-time communication via computer using audio and/or video.



Web address; Uniform Resource Locator  UMT-CONNECTED


Virtual Education 
Virtual Education includes aspects of both online and e-learning but goes somewhat further. While it is largely web-centric, it does not necessarily limit itself to learners outside a conventional classroom. It uses multimedia and, besides delivering content, also enables a high level of interaction among learners, content, teachers, peers, and administration both synchronously and asynchronously.

A tool used for virtual meetings in which all participants are connected by real-time audio and video.

Malicious computer program that can damage other computers usually downloaded without the user’s awareness.



Web 2.0
Websites that allow participants to modify the content of the site, provide application software for participants to use, allow users to share information, such as blogs, wikis, and social networking sites.

A built-in (or attached) camera that allows the user to transmit video to other users.

A collaborative website in which participants create and modify the content, e.g., Wikipedia.



Zoom/[email protected]
Zoom, a cloud-based technology, allows faculty, staff, and students to have high-quality interaction in real time from their computers and mobile devices. Zoom’s web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS, and Android mobile devices. Zoom also includes free telephone bridging, so you can bring in participants via telephone as well. The Zoom recording feature will allow you to save a session for future reference and/or send it to those who are unable to attend. [email protected] is the university-branded name.

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